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Communication – the Art of Listening
Posted on July 18, 2017 by Carolyn in Better Communication.Do you have a friend who’s a good listener? Why do you feel that way about him or her? It’s probably because they listen to understand – not listen to respond. There’s a subtle difference and it’s a great skill to have. Recently, I worked with a small board of directors at their annual retreat. […]
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Unexpected Thank Yous
Posted on May 23, 2017 by Carolyn in Giving Thanks.As a meeting planner, it’s standard practice to go through the list of venue staff who worked your meeting and allocate tips as a thank you for those who have gone above and beyond. This is something extra budgeted for as we know that not everyone shares equally (or is included) in the automatic gratuities/service […]
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Career Reinvention – What’s Next?
Posted on March 28, 2017 by Carolyn in Career.Thinking about your future A few years ago, I attended a seminar about changes in the workforce relating to retail and hospitality – two fields that are all about customer service. The panelists talked about looking for candidates with core skills; transferable skills that could be supplemented with training. They also reminded us to keep […]
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Let It Go!
Posted on January 27, 2017 by Carolyn in Just Because.No, I’m not going to break into the song from Frozen (though it is going through my mind as I type) – I wanted to tell a story about how I felt after letting a project go. I was about four months into a project that had been on my “to do” list for over […]
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Meeting Apps – Engaging or Annoying?
Posted on December 2, 2016 by Carolyn in Meeting Design, Networking.Recently, I attended two conferences (seems like I say that a lot, but it’s true). Both were in the hospitality industry and both used a meeting app. In my non-technical opinion (as an attendee and a user of both apps), one was infinitely more successful and engaging. I won’t tell you what platforms were used […]
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Be Prepared – Facilitators Ready for Anything
Posted on September 2, 2016 by Carolyn in Facilitation.[This is the third part in a three part series – hope you’ve enjoyed reading it! Here are links to Part 1 & Part 2 if you’ve missed them] Part of being prepared is being flexible. It’s a trait shared by meeting professionals (both planners and suppliers), speakers and meeting facilitators. As a facilitator, part […]
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Be Prepared – Is Your Team Ready?
Posted on August 19, 2016 by Carolyn in Risk Management.[This is part 2 in a 3 part series – if you missed Part 1, click here] As a parent, it makes me smile when my kids ask me work-related questions as it shows me they ‘get’ what I do. My son (who is a college junior) has been fortunate this past year to be […]
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Be Prepared – not just a slogan for Boy Scouts
Posted on August 9, 2016 by Carolyn in Risk Management.[This is the first of a three part series] When asked about required traits for meeting planning – being organized, flexible and prepared for anything always seem to come to the top of my mind. Over the past few months I’ve been part of or have heard about situations where the ‘be prepared’ aspect definitely […]
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Connecting in Connecticut
Posted on July 5, 2016 by Carolyn in Meeting Design.Last week I had the opportunity to participate in a new conference – Connect New England. This conference was a great representation of a partnership between the planner and the venue. This resulted in a multifaceted display of the planner’s vision to showcase the destination and its local food and heritage throughout the conference. The […]
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Complaining Not Welcome Here!
Posted on June 2, 2016 by Carolyn in Facilitation, Leadership, Teamwork.In a recent blog I discussed the Improv principle of “yes, and” vs. “yes, but” and how by changing one word you can change the tone of your response and the reaction of the person you are talking to. This time I’d like to focus on removing whining and complaining from our repertoire. It’s not […]
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Recent Posts
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