As meeting planners we always ask our attendees to complete evaluations. We ask them how the content was, how they liked the speakers, the food, the venue. That feedback – that data – is important in a strive for continuous improvement. Using Plus/Delta Charts Equally important is to ask your team to evaluate the meeting. Do you […]
No Comments. Continue Reading...If someone asked you how well you follow directions, what would your answer be? Now, if someone asked you how well you give directions – would your answer be the same? Very often what you mean to say and what is interpreted are two different things. Here are two activities that reinforce the importance of […]
No Comments. Continue Reading...This summer I got to spend a week in one of my favorite vacation spots – Newport, RI. In our many years visiting the city, I’ve always enjoyed its welcoming spirit and sense of hospitality. In walking around, you can’t help but notice pineapples – as décor inside and outside buildings, on flags, house signs […]
No Comments. Continue Reading...As a meeting planner, it’s standard practice to go through the list of venue staff who worked your meeting and allocate tips as a thank you for those who have gone above and beyond. This is something extra budgeted for as we know that not everyone shares equally (or is included) in the automatic gratuities/service […]
No Comments. Continue Reading...Thinking about your future A few years ago, I attended a seminar about changes in the workforce relating to retail and hospitality – two fields that are all about customer service. The panelists talked about looking for candidates with core skills; transferable skills that could be supplemented with training. They also reminded us to keep […]
No Comments. Continue Reading...No, I’m not going to break into the song from Frozen (though it is going through my mind as I type) – I wanted to tell a story about how I felt after letting a project go. I was about four months into a project that had been on my “to do” list for over […]
No Comments. Continue Reading...Recently, I attended two conferences (seems like I say that a lot, but it’s true). Both were in the hospitality industry and both used a meeting app. In my non-technical opinion (as an attendee and a user of both apps), one was infinitely more successful and engaging. I won’t tell you what platforms were used […]
No Comments. Continue Reading...[This is the third part in a three part series – hope you’ve enjoyed reading it! Here are links to Part 1 & Part 2 if you’ve missed them] Part of being prepared is being flexible. It’s a trait shared by meeting professionals (both planners and suppliers), speakers and meeting facilitators. As a facilitator, part […]
No Comments. Continue Reading...[This is part 2 in a 3 part series – if you missed Part 1, click here] As a parent, it makes me smile when my kids ask me work-related questions as it shows me they ‘get’ what I do. My son (who is a college junior) has been fortunate this past year to be […]
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