If someone asked you how well you follow directions, what would your answer be? Now, if someone asked you how well you give directions – would your answer be the same? Very often what you mean to say and what is interpreted are two different things. Here are two activities that reinforce the importance of […]Continue Reading... No Comments.
Do you have a friend who’s a good listener? Why do you feel that way about him or her? It’s probably because they listen to understand – not listen to respond. There’s a subtle difference and it’s a great skill to have. Recently, I worked with a small board of directors at their annual retreat. […]Continue Reading... No Comments.