In a “previous life” I worked for two companies that each had a push for Quality. Being in a position that was decidedly not manufacturing, and since I didn’t work in a factory, I was skeptical at first. As I learned more about Quality (yes with a capital Q), I was impressed on how it could apply to all areas of the business. One area that has stuck with me to this day is how they wove Quality into day-to-day meetings. We were taught that each meeting needed a “PAL” which detailed the following:
Purpose – why is the meeting being held & what is your part in it?
Agenda – details of what will be discussed in the meeting & any advance preparation that is needed
Limits – when does the meeting start and end
Put together and distributed in advance, this document demonstrated respect for employees’ time & talents. As part of the PAL, the following rules applied:
Purpose, agenda, limits: it’s all about respect – respect for people’s time and their talents.
The example above applied the PAL to an internal meeting, but it works for external meetings as well.
Purpose – let attendees know what’s in it for them – you are competing for their time &/or money, make them want to attend!
Agenda – let them know what to expect once they get there:
Limits – this encompasses many areas:
Do you apply these principles to your meetings?