• To Certify or Not to Certify…that is the Question

    Posted on January 27, 2015 by Carolyn in Continuing Education.

    The hospitality industry, like many others is full of certifications. Sometimes it seems as though it’s a veritable alphabet soup of certifications – are they necessary? Are they meaningful? The short answer is yes – and no. It depends on who you are and what your goals are. Like many in this industry, I didn’t […]

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  • Meeting Objectives – Roadmap for Success

    Posted on October 10, 2014 by Carolyn in Meeting Design.

    Imagine if you will, the following call from your boss or client:  “We need you to plan a 2-day meeting for our largest customers in April.”  Armed with that information, you immediately start sourcing venues, planning menus and researching activities – right? Hardly. This is barely enough information to begin. To do your job more […]

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  • A Seated Perspective on Inclusive Meetings

    Posted on September 12, 2014 by Carolyn in Meeting Design.

    No, this isn’t another article about getting “that” seat at the table, rather about my recent eye-opening (and arm tiring) 5 hour experience as part of a conference session entitled “Inclusive Hospitality.” In the pre-session, volunteers could choose a variety of ways to experience the conference – my choice was a wheelchair. My first challenge was […]

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  • Relax, Refresh, Recharge!

    Posted on July 8, 2014 by Carolyn in Getting Away.

    I’m a multitasker, I admit it.  I make lists while reading the paper while listening to music while starting dinner.  I have at least 10 screens open on my laptop at any given time.  I always have a notepad or my phone handy to jot down notes pertaining to a project at home or work […]

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  • That’s What It’s All About!

    Posted on June 26, 2014 by Carolyn in Meeting Design, Networking.

    I saw a post on Facebook the other day about The Hokey Pokey (I’ll pause while you start dancing!). While it did recall images of silly Hokey Pokey sessions in elementary school and at kids’ parties, the last line of each chorus “and that’s what it’s all about” drew me back to meetings.  What is […]

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  • Meetings in 2020 – a Student Perspective

    Posted on May 6, 2014 by Carolyn in Meeting Design.

    Recently I got to participate in the end of semester presentations for the Meeting & Event Management class at UMass Amherst.  Each group gave a short presentation on their project – to reimagine a current industry conference for the year 2020, thinking about what they would change to try and attract a younger demographic (their generation).  It […]

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  • Guide or Guru

    Posted on April 1, 2014 by Carolyn in Facilitation, Leadership.

    I recently attended a meeting of the local chapter of the International Association of Facilitators (IAF) to learn some new tips & techniques that I could use with my facilitation clients.  The presenter talked about many facilitation principles and one that resonated with me was the idea that a facilitator should be the “guide on […]

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  • Mind Your RFPs & Qs

    Posted on March 10, 2014 by Carolyn in RFPs.

    Does anyone remember being told as a child to “mind your Ps & Qs?” There are several theories as to what this phrase means (Google it and see!), but growing up I knew it meant to mind my manners and be thoughtful about what I was doing or saying. This meaning can apply to RFPs […]

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  • Teams Need Love Too!

    Posted on February 14, 2014 by Carolyn in Leadership.

    It’s Valentines Week and everyone’s talking about love.  I’m all for romantic love, but what about the “love” you give to your team? The best leaders get to know their team members and do little (and sometimes not so little) things to foster team spirit.  When you are part of a volunteer team this is […]

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  • If You Build It, Will They Come?

    Posted on February 3, 2014 by Carolyn in Meeting Design.

    (I’m getting tired of the snow and eagerly awaiting Spring Training – so please allow me to indulge in some baseball references.) “If you build it, he will come” seemed ridiculous and far-fetched in Field of Dreams (if you’ve never seen the movie – add it to your Netflix queue!) and it certainly is unrealistic […]

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